Refund policy

Thank you for shopping with YXH SPORTS. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Return Window
You may request a return within 30 days of receiving your order. Requests made after 30 days will not be eligible for a return or refund.

2. Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)

The following items are not eligible for return:
- Used or damaged products caused by the customer
- Products without original packaging
- Final sale or clearance items (if applicable)
- Gift cards

3. How to Start a Return
To initiate a return, please contact us at yutangrong680611@gmail.com with:
- Your order number
- The item(s) you wish to return
- The reason for the return

Our team will review your request and provide return instructions within 1–2 business days. Please do not send items back without contacting us first.

4. Return Shipping
- If the return is due to our error (wrong item, defective product, damaged in transit), we will cover the return shipping cost.
- If the return is due to personal reasons (changed mind, ordered wrong item, etc.), the customer is responsible for return shipping costs.
- Original shipping fees are non-refundable unless the return is due to our error.

5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Processing times may vary depending on your bank or payment provider.
- Shipping costs are not refunded unless the return is due to our error.

6. Exchanges
If you would like to exchange an item, please contact us first. Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund instead.

7. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos or videos of the issue. We will arrange a replacement or refund as quickly as possible.

8. Late or Missing Refunds
If you have not received your refund after 10 business days, please:
1. Check your bank account again
2. Contact your credit card company
3. Contact your bank

If you still have not received your refund, please contact us at yutangrong680611@gmail.com.

9. Contact Us
For any return or refund questions, please reach out to:
YXH SPORTS
Email: yutangrong680611@gmail.com
WhatsApp: +86 136 2611 5181